Terms of Service

1. Operator and acceptance

Gayatri Prime Cabs is operated by Gayatri Transport (“we”, “us” or “our”), located at Jain Mandir Gali, Bhagalpur, Bihar, India. By accessing the application, creating an account or requesting a booking, you agree to these Terms and our Privacy Policy.

You must be at least 18 years old and legally capable of entering a contract. If you book for another person, you confirm that you are authorised to provide their trip details.

2. Service

The application enables customers to browse vehicles, review displayed fares, request local, airport, hourly, daily, fixed-route or outstation cab services where offered, and manage bookings. Availability depends on location, date, time, vehicle capacity and partner acceptance.

A request becomes a confirmed booking only when confirmation appears in the application or is communicated by us. We may decline or cancel a request where a vehicle is unavailable, information is incorrect, safety is at risk, or fulfilment is prevented by circumstances beyond reasonable control.

3. Accounts

• Customer accounts require a valid mobile number; email is optional.
• Partner accounts are created only by an authorised administrator.
• You must provide accurate information and keep your password confidential.
• Report suspected unauthorised use promptly.

We may restrict or suspend an account used fraudulently, unlawfully, unsafely, or in material breach of these Terms.

4. Bookings, fares and charges

Before confirming, review the pickup, destination, date, time, vehicle category and displayed fare. Lawful additional charges may apply for tolls, parking, permits, waiting time, taxes, extra distance, itinerary changes or services requested after confirmation when disclosed to you.

5. Cancellations and refunds

The cancellation terms presented during booking or communicated with confirmation apply to that trip. A charge may apply after a vehicle is assigned or dispatched, when the customer is unavailable at pickup, or for late cancellation. If we cannot provide a confirmed service, amounts collected by us for the unprovided service will be eligible for refund.

Approved refunds are returned through the original payment method where practicable. Bank or payment-provider processing times may apply. Nothing in these Terms limits mandatory consumer rights.

6. Customer responsibilities

You must provide accurate trip details, be present at pickup, treat drivers and vehicles respectfully, comply with reasonable safety directions, and not carry prohibited, dangerous or unlawful items. Damage or exceptional cleaning caused by a passenger may be charged where permitted by law and supported by reasonable evidence.

7. Partner responsibilities

Partners must ensure their vehicles, drivers, licences, permits, registrations, insurance, taxes, inspections and safety practices comply with applicable law. Listings must be accurate. Customer information may be used only to fulfil authorised bookings and related legal obligations.

8. Prohibited use

You must not misuse the service, attempt unauthorised access, interfere with operation, impersonate another person, submit false information, harass anyone, facilitate unlawful activity, infringe rights, or extract data using automated means without written permission.

9. Intellectual property

The Gayatri Prime Cabs name, application, interface, software and original content belong to Gayatri Transport or its licensors. You receive a limited, revocable, non-transferable right to use the service for its intended purpose.

10. Availability and liability

Travel may be affected by traffic, weather, road restrictions, mechanical issues, public events, outages, government action and other circumstances beyond reasonable control. Arrival and journey times are estimates unless expressly guaranteed.

To the extent permitted by law, we are responsible only for direct and proven loss caused by our breach. We do not exclude liability that cannot lawfully be excluded.

11. Changes and termination

We may update these Terms for legal, security, operational or service changes. The revised version will show a new effective date. You may stop using the service and request account deletion, subject to lawful record-retention requirements.

12. Governing law and disputes

These Terms are governed by the laws of India. Please first contact our Grievance Officer. Subject to applicable consumer rights and any forum mandated by law, disputes shall be subject to the competent courts at Bhagalpur, Bihar.

13. Contact and grievance redressal